Delete your Vexoda account.

This page explains how to delete the account you created in the Vexoda app or on vexoda.com (published by Vexoda Global LLC), how to ask for specific data to be deleted without closing the account, and exactly what happens to your data.

Short version

Send a request from your registered email or from the in-app support chat. We verify it is you, close the account, and delete your personal data within 30 days. Records we are legally required to keep (transactions, KYC and anti-money-laundering records) are retained for up to 5 years and then destroyed.

How to request account deletion

From the app: open Menu → Support and write “Delete my account”. The request is logged against your signed-in account.
By email: write to [email protected] from the email address registered on your Vexoda account, with the subject “Delete my account”.
Verification: we may ask you to confirm the request from your registered email or complete a short identity check, so nobody else can close your account.
Open positions and balances: close any open trades and withdraw your balance first. We cannot delete an account that still holds funds; we will tell you if anything is pending.
Confirmation: you receive a confirmation email once deletion is complete, normally within 30 days of the verified request.

What is deleted

Your profile: name, email address, phone number, address, date of birth, avatar and account settings.
Login credentials, two-factor secrets, sessions and push-notification tokens for your devices.
KYC selfie and liveness images, and uploaded identity documents (see the retention note below).
Posts, stories, comments, chat messages and support conversations you authored.
Marketing preferences, in-app analytics profile and advertising identifiers associated with the account.

What we must keep, and for how long

Transaction and trading records (deposits, withdrawals, orders, transfers) — kept for up to 5 years after account closure under anti-money-laundering, accounting and tax obligations, then destroyed.
KYC verification results and the identity documents tied to them — kept for the same statutory period, in encrypted storage, then destroyed.
On-chain activity (deposits and withdrawals on public blockchains) is public by nature and cannot be deleted by anyone, including us.
Records of disputes, chargebacks or legal proceedings — kept until the matter is resolved and any appeal period has passed.

Deleting specific data without closing your account

You can also ask us to delete particular data while keeping your account — for example uploaded photos, chat history or your marketing profile. Use the same two channels above and say what you want removed. The same 30-day timeline and legal-retention limits apply.

Questions

Write to [email protected]. Our full Privacy Policy describes everything we collect and why.